An
Emergency
Locate Request means a
locate request for any condition constituting an imminent danger to
life, health, or property, or a utility service outage, and which
requires immediate repair or action.
When calling in an emergency locate request, inform the JULIE operator that an emergency exists and be prepared to explain the situation. The answering attendant will complete the request for immediate transmission and note your planned start time. It is essential to leave a phone number that will be answered by someone who can further explain the situation or accept an "all clear" notification.
An emergency locate request is processed
immediately.
There is a wait time of 2
hours or the date and time requested on the notice,
whichever is longer, after an emergency locate
notification request is made through the State‑Wide
One‑Call Notice System. If the conditions at the site
dictate an earlier start than the required wait time, it
is the responsibility of the excavator to demonstrate
that site conditions warranted this earlier start time.
If a member does not respond within the 2 hour period, call the member company directly and JULIE again. Another request will immediately be sent to that specific member.